Frequently Asked Questions
Everything you need to know about shopping with So Kamal
What are your shipping charges?
We offer free shipping on all orders above a certain threshold. For orders below that amount, a standard shipping fee is applied based on your location and the weight of the package.
How long will it take for my order to arrive?
Standard domestic delivery typically takes 3 to 5 business days. International shipping times vary by destination but generally range from 7 to 14 business days.
What is your return and exchange policy?
You can return or exchange any unused item within 14 days of purchase, provided it is in its original packaging with all tags attached. Please note that sale items are generally non-refundable.
What payment methods do you accept?
We accept a variety of payment methods including Credit/Debit Cards (Visa, MasterCard), Cash on Delivery (COD), and various digital wallets for your convenience.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment's progress.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to differences in monitor settings and lighting during photography, slight color variations may occur.