Returns & Exchanges
At So Kamal, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 14 days of delivery.
Initiate Request
Contact our customer support team via email or WhatsApp with your order number and photos of the item you wish to return.
Quality Inspection
Ensure the product is unused, in its original packaging, and has all tags attached to qualify for a successful return process.
Package and Ship
Securely pack the items and ship them back to our main distribution center using a traceable courier service of your choice.
Refund or Exchange
Once your return is received and inspected, we will process your exchange or issue a store credit/refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing